Pier Wines ships alcohol only to states where direct-to-consumer shipments from New York are legally permitted. Eligible states may change at any time due to varying state laws and compliance requirements. If we are unable to ship to your address, we will cancel your order and notify you.
- Order Processing Time: Orders may require up to 3 business days to process before being transferred to FedEx or UPS for delivery.
- Age Verification: A recipient 21 years of age or older must be present with valid ID to accept delivery; carriers will not leave packages unattended.
- Cancellations: We reserve the right to cancel any order at our discretion for any reason, including compliance restrictions, product availability, or failed age verification.
- Refunds & Exchanges: No refunds, returns, or exchanges are permitted on shipped orders unless the error is ours (e.g., incorrect item shipped).
- Transit Issues: Once handed over to FedEx or UPS, delays, damage, or missed deliveries are the responsibility of the carrier; we will assist with claims when applicable.